General terms and conditions

GENERAL TERMS AND CONDITIONS – TADAA GOODS

Article 1 – Definitions

The following definitions apply throughout these General Terms and Conditions:

Reflection Period: The period during which the consumer can exercise their right of withdrawal. Consumer: A natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur. Day: Calendar day. Continuous Performance Contract: A distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over time. Durable Data Carrier: Any tool—physical or digital—that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows for future reference and unchanged reproduction. Right of Withdrawal: The possibility for the consumer to withdraw from the distance contract within the reflection period. Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely. Distance Contract: An agreement concluded as part of a system for the distance sale of products or services organized by the entrepreneur, using exclusively one or more means of distance communication. Means of Distance Communication: Tools that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same space. General Terms and Conditions: These present terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Business Name: Ricochico's 
  • Trade Name: TTadaa Goods 
  • Chamber of Commerce Number (KvK): 91136156
  • VAT Number: 004868918B46
  • Customer Service Email: info@tadaagoods.com
  • Business Address: Maria Dermoûtpad 7, 2331HW, Leiden, The Netherlands.

Article 3 – Applicability

These General Terms and Conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before a distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, it will be stated where the conditions can be accessed and that they will be sent free of charge upon request.

In the case of electronic conclusion, the terms may be provided in such a way that the consumer can store them on a durable medium. If not, clear reference will be made to where they can be consulted.

In case of additional product- or service-specific terms, those apply in addition to these conditions, and the consumer may rely on the most favorable applicable term in case of inconsistency.

Should any provision prove void or voidable, the rest of the agreement remains effective and the invalid clause will be replaced with a provision that approximates the original intent as closely as possible.

Uncovered situations or ambiguities will be interpreted in the spirit of these General Terms and Conditions.

Article 4 – The Offer

If an offer has a limited validity or is subject to conditions, this will be stated explicitly.

Offers are non-binding. The entrepreneur reserves the right to change or adjust offers.

Each offer contains a complete and accurate description of the offered products or services. Images used are truthful representations, although color discrepancies may occur.

Apparent mistakes or obvious errors are not binding.

Each offer provides sufficient information to make the consumer’s rights and obligations clear, including:

  • The price (excluding customs duties and import VAT).

  • Shipping costs.

  • Contract conclusion process and required steps.

  • Whether the right of withdrawal applies.

  • Payment, delivery, and contract execution method.

  • Timeframe for offer acceptance or price guarantee.

  • Distance communication cost if exceeding standard rates.

  • Storage/accessibility of concluded contract.

  • Correction mechanisms before finalizing the contract.

  • Available languages.

  • Applicable codes of conduct.

  • Minimum duration in case of continuous services.

  • Optional variants in size, color, or material.

Article 5 – Formation of the Agreement

The agreement comes into effect when the consumer accepts the offer and meets all stated conditions.

If accepted electronically, the entrepreneur will confirm receipt without delay. The consumer may cancel the agreement until confirmation is received.

For electronic transactions, the entrepreneur ensures secure transmission and a safe web environment. Online payments are protected through appropriate security measures.

The entrepreneur may assess the consumer’s ability to meet payment obligations. Based on such assessment, the entrepreneur may decline or impose specific conditions.

After conclusion, the entrepreneur shall supply the following in accessible, durable form:

  • Address for complaints

  • Withdrawal conditions or applicable exclusions

  • Warranty details and after-sales service

  • Contract essentials unless already provided pre-agreement

  • Termination rules if applicable for long-term contracts

This obligation applies only once for recurring deliveries.

The agreement is subject to product availability.

Article 6 – Pricing

Prices will remain unchanged during the offer validity period, except for VAT-related adjustments.

Variable prices based on market fluctuations will be marked accordingly.

Price increases within three months after the agreement may occur only if required by law. After this period, such increases are allowed only if agreed beforehand, with the right to terminate.

As delivery is from outside the EU, the consumer is responsible for import VAT and clearance charges. The entrepreneur does not charge VAT.

The entrepreneur accepts no liability for printing or typographical errors and is not bound by inaccurate pricing.

Article 7 – Right of Withdrawal

The consumer has 14 days from receipt to withdraw from the agreement without providing any reason.

During this time, the consumer must handle the product and packaging with care, inspecting it only to the extent necessary to decide on retention.

The consumer must notify the entrepreneur of withdrawal within 14 days and return the product within 14 days thereafter, including all accessories and original packaging. Proof of timely return must be provided.

If these conditions are not met, withdrawal is no longer valid.

Article 8 – Costs in Case of Withdrawal

Return costs are borne by the consumer. In most cases, returns must be sent to our international fulfillment partner located in China.

If the consumer has already paid, the entrepreneur will refund the amount within 14 days after withdrawal, provided the returned product is received or proof of return is shown.

Article 9 – Exclusion of Right of Withdrawal

Withdrawal may be excluded for:

  • Custom-made products

  • Items of a personal nature

  • Perishable goods

  • Products with market-dependent pricing

  • Unsealed media (e.g., software, CDs)

  • Hygienic items with broken seals

  • Accommodation, transport, or leisure tied to a specific date

  • Services initiated with consumer consent before expiry of reflection period

  • Lottery or betting services

Such exclusions must be stated clearly before agreement conclusion.

Article 10 – Conformity and Warranty

The entrepreneur guarantees conformity with the contract and product specifications, and general usability expectations. If special use is agreed upon, it will be honored.

Statutory warranty rights remain unaffected.

Defective or wrongly delivered items must be reported within 14 days and returned unused in original condition.

Warranty voids if:

  • Products are altered or repaired without authorization

  • Misuse or careless handling occurs

  • Government regulations affect the materials used

Article 11 – Delivery and Execution

The entrepreneur exercises care in receiving and processing product orders.

Delivery is to the address provided by the consumer. Orders are shipped promptly, no later than 30 days, unless a longer period is agreed. In most cases, delivery takes place within approximately 7–12 business days, depending on the destination and logistics.

Delays or partial deliveries will be communicated. The consumer may cancel and receive a full refund within 14 days of cancellation.

If an item is unavailable, the entrepreneur will attempt to provide a suitable replacement. This does not affect withdrawal rights.

Risk transfers to the consumer upon delivery unless otherwise agreed.

Article 12 – Duration, Termination, and Renewal

The consumer may terminate:

  • Indefinite contracts with up to one month’s notice

  • Fixed-term contracts upon expiration, also with one month’s notice

Termination can occur via the same method as contract formation.

Contracts cannot renew automatically, with exceptions for short-term newspaper subscriptions. Renewed contracts must allow cancellation with notice.

Trial subscriptions end automatically. Contracts lasting over one year can be terminated after one year.

Article 13 – Payment

Unless otherwise agreed, payment is due within 7 working days of contract confirmation or the start of the withdrawal period.

Consumers must report billing inaccuracies immediately.

In case of non-payment, legally permissible fees may be charged.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of discovering a defect.

The entrepreneur will respond within 14 days. If more time is needed, a timeline will be provided.

Unresolved complaints become formal disputes.

Filing a complaint does not suspend obligations unless confirmed by the entrepreneur.

If found valid, the entrepreneur may replace or repair the item free of charge.

Article 15 – Disputes

All agreements and these terms are governed exclusively by Dutch law, regardless of the consumer’s residence.

Article 16 – Promotional Returns Policy

Promotional discounts based on multiple item purchases (such as "Buy 2, get 15% off" or "Buy 3, get 25% off") are conditional upon the final number of qualifying items kept by the customer.

If items are returned and the remaining order no longer meets the original discount threshold, the discount will be recalculated accordingly, and the refund adjusted.

For example: If a customer purchases 3 identical items to receive a 25% discount and returns 2, the 25% discount will be removed, and the refund recalculated as if 1 full-priced item was purchased.

In such cases:

  • Return shipping costs are the responsibility of the customer.

  • Returned items must be unused, in their original condition and packaging.

  • Refunds will only be issued once the returned items have been received and inspected.

This policy ensures fairness and protects the integrity of limited-time promotions.

Additionally:

  • Promotional discounts are not valid in combination with other discount codes or offers unless clearly stated otherwise.

  • Free items received through promotions must also be returned unused if the return disqualifies the order from the original promotion.

  • If the promotional threshold is no longer met, the value of the free item or the discount will be adjusted accordingly.

Article 17 – Disclaimer of Warranties and Limitation of Liability

Tadaa Goods does not guarantee, represent, or warrant that use of its service will be uninterrupted, timely, secure, or error-free. The results that may be obtained from the use of the service are not guaranteed to be accurate or reliable.

The service and all products delivered through the service are provided 'as is' and 'as available', without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

By agreeing to these Terms and Conditions, the consumer acknowledges that the entrepreneur (Tadaa Goods) is not the manufacturer of the goods, and that the goods are fulfilled and shipped by third-party suppliers. Tadaa Goods does not accept liability for the safety, functionality, or condition of the goods beyond what is legally required.

Use of the products is at the consumer’s sole risk. The consumer agrees that Tadaa Goods, its directors, officers, employees, agents, contractors, suppliers, or licensors shall not be held liable for any injury, loss, claim, or damages of any kind arising from the use of the service or the products, including but not limited to lost profits, lost revenue, or any other consequential or incidental damages.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, liability in such jurisdictions shall be limited to the maximum extent permitted by law.

By placing an order, the consumer accepts full responsibility for the safe and proper use of the products and assumes all risks associated with their use.

For battery-powered devices, including but not limited to e-bikes and other rechargeable electronics, the consumer acknowledges that safe and proper usage includes charging under supervision, using only compatible chargers as supplied or recommended by the manufacturer, and avoiding exposure to extreme temperatures, physical damage, or improper storage.

Failure to follow such guidelines may result in safety risks, including but not limited to fire, explosion, or product failure, for which Tadaa Goods expressly disclaims any liability.

The consumer agrees not to charge batteries overnight, unattended, or in proximity to flammable materials, and accepts full responsibility for maintaining appropriate charging conditions.

Tadaa Goods is not liable for damage to property or persons resulting from improper use, misuse, modification, or negligent charging practices.